When a domestic kitchen appliance breaks down, such as a washing machine or oven, the only thing on your mind is getting someone out to fix it. Whilst this is fully understandable, we explain some of the top reasons why it might be better to take a little time out to find the right company to deal with.
Quick Appointments
When dealing with big national companies – who have hundreds of thousands of customers to serve – you may need to wait a substantial period of time for an appointment.
On the other hand using a local appliance repair company means that they are local to you; therefore, they will be able to come out to your faulty appliance fast!
Best Service
National companies have thousands, if not tens of thousands, of customers to serve and so you get lost in a sea of customers. Whether they will like to admit this or not, you will be just a number to them. They won’t remember you as Mrs Smith from 12 The Hight Street – you will be job number 217563.
Local appliance repairers on the other hand only serve their local communities. They rely on delivering great service for word-of-mouth referrals and repeat business. Local companies deliver a more personal service and take time to better understand their customers and do whatever they can to help resolve their problems.
Value for Money
National companies tend to be owned by shareholders and have boards to answer to – people who are only interested in the profits that the company is making. Their main focus is increasing the most amount of money they can extract out of each customer, to increase their bottom line.
Local repairers on the other hand focus on delivering amazing service so that customers keep coming back to them, whenever they need their services. Local repairers aren’t interested in charging extortionate amounts of money; they want to charge a fair rate and have the customer for life.
Quicker Response Times
Calling big companies often means waiting on a phone queue for very long periods of times, and then speaking to someone different each time. If you resort to emailing, you may not get a response for days.
Local companies are small. You will often speak to the same person(s) (via phone or email) so they will remember you. As they receive less phone calls and emails you will also get a response much quicker.
Here at Anderson James, we are a small independent company servicing the Wiltshire area. We repair all makes and models of kitchen domestic appliances and we are proud to serve our community.
We are happy to speak to our customers via phone, email and even SMS. You will often even get responses from us outside of our opening hours. Again, because we are small and local we care about the service we deliver to our customers.
If you require an appliance repair, please consider supporting your local businesses and book your appliance repair with Anderson James.