Privacy Policy

Anderson James operates https://www.anderson-james.com (the “Site”). This page is designed to inform you of our policies regarding the collection, use and disclosure of Personal Information we receive from the users of this Site.

We will use your Personal Information to provide any requested products and/or services, and we may use your Personal Information to improve the Site. By using the Site you are agreeing to the collection and use of any of the aforementioned information in accordance with this privacy policy.

Information Collection and Use

We collect certain information from you in order for us to be able to provide you with our products and/or services. This information includes, name, address, contact numbers, email address, appliance details, description of appliance fault(s) as well as our engineer’s findings. We also record information relating to any communication between you and us via post, email, phone, SMS and any other electronic means.

We will store this information in order to assist in offering you a more tailored service, as well as to abide by UK law and taxation regulations.

We will pass on the information we collect and hold to any third parties we authorise if they are providing any products and/or services to you, on our behalf.

Logged Data

When you visit our website your browser sends us information. We collect this information, as do many other Site providers (“Logged Data”).

The information contained in the Logged Data may include, but not limited to; your computer’s Internet Protocol (“IP”) address, the make and type of browser, the browser version, timestamps of your visits to our Site, the pages which you have visited on our Site, the time you have spent on those pages, how you navigate through our Site, name of any other sites which you may have visited our Site from, and other statistics.

We may also use third party services such as, but not limited to; Google Analytics, Google Ads, Microsoft Ads, Facebook, Twitter, Instagram, Tik Tock, and LinkedIn. These third party services collect, monitor, and analyse data themselves for which we are not responsible nor liable.

Communication

We, or our appointed third parties, may use your Personal Information to contact you to provide any requested products and/or services, or to send you newsletters, marketing or promotional materials, or other information.

Cookies are files with small amounts of data which are stored on your computer. Cookies may include anonymous unique identifiers.

We, like many Site providers, use “cookies” to collect and store information. You can instruct your browser to refuse cookies or to indicate to you when cookies are being transmitted. If you do not accept cookies then you may not be able to use some, or all, portions of our Site.

Security

We take security very seriously and we do everything we can to protect and safeguard it. All information held by us is stored on servers in the UK provided by reputable data hosting providers with all of the relevant qualifications and accreditations.

If we believe there to be a breach of any identifiable information we hold about you, we will notify you within 48 hours.

Changes to This Privacy Policy

This Privacy Policy is effective from 01/12/2022 and will remain in effect except with respect to any chances we make in its provisions in the future. These changes will be in effect immediately upon posting to our Site.

We reserve the right to change any part of our Privacy Policy at any time, without notice. You should check this Privacy Policy periodically, and your continued use of the Site and our products and/or services after we post any modifications to this Privacy Policy will constitute your acknowledgement of the modifications. By doing so you will be consenting to understand and agree to be bound by the modified Privacy Policy of this Site.

If we make any material changes to this Privacy Policy we will notify you by contacting you using the Personal Information you have provided to us, or by placing a notice on our Site.

Contacting Us

You may contact us regarding any questions or queries which you may have via email to enquiries@anderson-james.com.